Terms
The agreement between you and Oonee when you use this app.
Effective July 16, 2026
What Oonee is
Oonee is a platform. It gives your bike an identity you can prove, and it connects you with local service providers.
The providers on Oonee are independent businesses. They are not Oonee, and they don't work for Oonee. When you book a tune-up, the shop is doing the work and is responsible for it — the quality of it, the timing of it, and any warranty on it. Oonee introduces you and handles the booking.
Your account
You're responsible for what happens under your account, including keeping your password to yourself. Tell us if you think someone else has access.
One account per person. You must be able to enter a contract.
NOT YET FINALISED — A minimum age has not been set.
Information you give us
Register bikes that are yours, with details that are accurate — make, model, and especially the serial number. When you request service, describe the problem honestly.
This matters more here than on most apps. A bike record is a claim of ownership. Registering a bike that isn't yours, or entering a serial number you know to be wrong, undermines the thing that makes Oonee worth anything — and we'll close accounts that do it.
A verification status on a bike reflects the checks we've been able to run. It isn't a legal determination of ownership, and it isn't a title.
Bookings, quotes and payment
A booking starts as a request. The shop proposes a time and a price; nothing is agreed until you accept.
Prices shown before work begins are what the shop expects to charge. Bikes are physical objects and shops find things once they open them up — the final amount can differ.
The terms that govern any individual booking — what's included, any deposit, what the final charge is, and what happens if you cancel — are the ones shown for that booking and that provider. Those come from the provider.
NOT YET FINALISED — Oonee has no marketplace-wide policy on refunds, deposits, cancellation windows, or no-shows, and hasn't decided the commission or pricing model. Nothing on this page should be read as one. These need to be settled before payments go live.
Using it properly
Don't:
- register a bike you don't own, or falsify its details
- use someone else's account, or let them use yours
- interfere with the service, or try to break into it
- scrape it, or copy it wholesale
- harass providers or other riders
- use Oonee to break the law
Your content and ours
Your photos, documents and bike details stay yours. By uploading them you let us store and display them where the service needs to — showing your bike to you, and showing your booking to the shop you sent it to.
The app itself — the name, the design, the software — belongs to us.
What we don't promise
The service is provided as is. We don't promise it will always be available, or free of faults.
We don't warrant the work of any provider. We are not a party to what you and a shop agree, and we don't guarantee an outcome. If a shop damages your bike, that's between you and the shop — though we want to hear about it.
Oonee doesn't store your bike or take custody of it. Anything physical — a bike room, a kiosk, a locker — is governed by whoever runs it.
NOT YET FINALISED — Liability limits, disclaimers, indemnification, governing law, and dispute resolution have not been drafted or reviewed by counsel. This section is a plain-language placeholder, not a limitation of liability, and nothing here waives any right you have.
Suspension
We can suspend or close an account that breaks these terms — in particular, one being used to launder stolen bikes. Where it's reasonable we'll tell you why.
You can stop using Oonee whenever you like.
Changes
Oonee is early and will change — features may be added, altered or withdrawn. If these terms change materially, we'll update the effective date above and, where it matters, tell you.
Contact
Questions about these terms: info@oonee.us